Complaints & Dispute Resolution
Your satisfaction and trust are at the heart of everything we do at Trendora Lifestyle. If an issue arises with your order, we are committed to resolving it fairly, swiftly, and transparently.
A Streamlined Resolution Process
Whether it is a sizing query, a transit concern, or an issue with item grading, our dedicated support team takes every concern seriously. We aim to acknowledge all formal complaints within 24 hours and provide a definitive solution within 48 to 72 business hours.
Backed by our 7-day money-back guarantee, you can rest assured that your luxury purchases across Pakistan are fully protected.
The Dispute Resolution Workflow
1. Submit Your Case
Reach out via email, phone, or our support portal with your order ID, photos of the item/packaging, and a clear description of the issue.
2. Expert Review
Our management and authentication team reviews your case logs, tracking history, and disclosure photos to assess the claim fairly.
3. Resolution & Remedy
We issue a prompt resolution, which may include an approved exchange, store credit, or a direct refund under our policy guidelines.
File a Complaint or Dispute
Email our escalation desk at support@trendoralifestyle.store or call us at +92-316-2626-262